MURAconnect specialise in Indigenous cultural services and help organisations apply our industry knowledge to a range of services. We work with you to deliver cultural awareness and education programs, integrate change and develop an efficient and effective diverse workforce. We provide:

• Training programs that facilitate Aboriginal and Torres Strait Islander recruitment initiatives.
• Recruitment strategies and management of recruitment campaigns using culturally suitable channels.
• Community information sessions, testimonials and industry networks to attract Indigenous talent to your organisation.
• Customized packages with specific industry scenarios to increase  employee understanding of Aboriginal and Torres Strait Islander culture.

We also facilitate ‘Train the trainer’ programs to ensure your employees are equipped to deliver and develop cultural awareness training packages for your organization in the future.

Our specially designed training packages vary in length and content to suit your needs.

We have a wealth of experience in communication and cultural awareness and assist with tailored messaging and content to reach Indigenous audiences through advertising materials. We also advise on the appropriate channels to target for advertising campaigns.

Our public relations and journalism experience can assist you to develop tailored communication strategies in the following areas:

• Media Relations – Expertise in all stages of media including media releases, broadcasts, interviews, briefing materials and media liaison.
• Advertising – Developing the right messages, content and channels to optimize advertising campaigns to Indigenous audience.
• Event Management – Assist with event planning through to implementation and evaluation. For example, promoting your Indigenous initiatives through a culturally suitable launch event.
• Indigenous Talent – Provide high profile Indigenous representatives to deliver your message to various audiences.

Our cultural awareness program develops and facilitates tailored workshops focused on specific Indigenous initiatives. Our workshops are facilitated by Indigenous experts who provide first-hand knowledge and advice.

It is important for organisations to implement Reconciliation Action Plans (RAP) that are achievable, inclusive and deliver value.

• Workshops – Facilitate RAP workshops at a corporate level that identify areas of action and commitment.
• RAP Approval – Assist in the RAP approval process from Reconciliation Australia
• Mentoring – Design, develop and implement a framework that deliver support for mentors, team leaders and buddies of your Indigenous workforce.
• Support – Create processes that drive cultural support to managers and staff.

We ensure your technology, people and processes are comprehensively aligned to drive operational efficiency and business growth.

We collaborate with organisations to deliver intrinsic value. We achieve this by working with senior management teams to identify opportunities to create efficiency, decrease costs and improve the competitive advantage within their respective industry.

Our appointments begin with detailed conversations to understand how well your business is positioned for growth and opportunities to achieve tactical and longer-term business goals.

Aspects of the program include:

• Extensive analysis of your business, market presence, workflow, capabilities and governance.
• Assessment of your product/service offering and life-cycle.
• Market Evaluation, administration system assessment, resource allocation and capability.
• Benchmarks against key competitors, wider industry and best practice.
• Redefining you business and technology protocols to compete in the new economy.

Our methodology, experience and approach is a key opportunity for clients to deliver better customer experiences, workflow and enhanced processes in a fast-paced and technology-focused landscape.

We engage business stakeholders to understand how each division can be improved to deliver greater efficiencies. Our management style aims to:

• Create an agile environment that is result focused.
• Expedite decision-making processes by executive stakeholders.
• Improve the slow reaction to evolving technologies across organisations.
• Remove processes and activities that are invaluable to short and long term business improvement protocols.
• Increase the customer service life-cycle to offer immediate satisfaction to consumers for their engagement.

We subsequently present detailed analysis and a strategic roadmap to develop and implement benefit realization solutions.